Terms & Conditions


1. Introduction

1.1. Online Footprint is a trading style of Quartz Marketing Ltd, a company registered in the UK, Number 10138047. Our Registered office address is 15th Floor Brunell House, 2 Fitzalan Road, Cardiff, Wales, CF24 0EB, United Kingdom.

1.2. Please read these terms and conditions carefully before using the Site. By signing up to Online Footprint and using the Site and/or the Services (as described below), you agree to be bound by these Terms and Conditions, which also apply where you access our services via an authorised Third Party.

1.3. If we need to make changes to these Terms and Conditions, we will inform you by updating this document. We may also notify you by sending an email or displaying a notice of change on our home page.

2. Services Provided

2.1. Our Services are as described on our Website and/or where you access our Services via an authorised Third Party. Please remember that these Terms and Conditions apply to any Services you request on or are provided to you by our Website. These include trial Services, free Services and Services for which we collect payment.

2.2. Different terms and conditions will apply to services provided by third parties. When you request a Service from us, a binding legal contract is formed between you and us on the earlier to occur of:

2.2.1. when we receive your payment;

2.2.2. and when we make any or all of the Services available to you.

2.3. If you make a mistake when requesting a Service from us, please contact us as soon as possible so we can try to correct it for you.

3. Trials

3.1. Trials are made available entirely at our discretion and may not be available for all Services.

3.2. The duration of any Trial period will be confirmed to you when you register for the Trial in question. We will also send you an email confirming your registration and the duration of your Trial period. You can cancel the Trial at any time during the Trial period. For free Trials, you will not be entitled to any refund or credit from us.

3.3. If you do not cancel before the end of your Trial period and if you have registered to a subscription service, then your access to the Services will continue automatically on a subscription basis and you will be charged the applicable subscription fee for the Service until any time.

4. Prices and Payments

4.1. The prices on the Website are checked regularly to make sure that they are correct. We may change the prices from time to time. If you have registered to a subscription Service, we will notify you in advance of any price changes that will affect your future payments, either by e-mail or by posting a notice on the Website. We advise you to check the Website regularly for any such notices.

4.2. The prices for Services indicated on our Website include all taxes, including VAT, which may be payable in respect of the Services. All payments will be taken in pounds Sterling.

4.3. Subscription service payments must be made by credit or debit card using the payment facilities on the Website. By giving us your payment details you agree we have continuing authority to take subscription payments from your payment card account until you or we terminate the Services.

4.4. If your subscription service payment is declined we will immediately take 16p in order to validate your card details and cover search and administration costs. Should both of these attempts fail we will continue to try to collect the subscription service payment at regular intervals until we succeed. Should the 16p validation payment be successful, we will continue to attempt to collect the remainder of the subscription service payment at regular intervals until achieved.

4.5. We may stop providing the Services without notice to you if at any time we are unable to obtain payment using the details you provided. The credit or debit cards we accept as payment methods are shown on the Website.

4.6. It is your responsibility to ensure that all payment details you provide are correct and complete. We are not responsible for providing Services if the details you supply to us are incorrect or incomplete. No payment will be deemed to have been made until we have cleared funds and we may choose not to provide Services until we receive payment in full.

4.7. We will not be held responsible for any overdraft or ‘over the limit’ charges or bank fees if your payment card account or facility contains insufficient credit or funds when we take payment for the Services.

4.8. We may receive commissions and fees from certain third parties who advertise on or are linked to the Website or as a result of you having purchased products and/or services. All such commissions and fees shall be retained by us in full.

4.9. In the event that you proceed to purchase a product or service from a Third Party, the charges and payment terms will be subject to that Third Party’s relevant terms and conditions.

5. Signup and Sign in

5.1. To be able to use the Services you will need to register on the Website and sign in using the details provided as part of the registration process (email address and password).

5.2. Please bear in mind that it is your responsibility to keep your sign in details private and confidential and not share them with anyone.

5.3. If you come to believe that anyone has obtained your sign in details without your permission or if you become aware of any other breach of security on the Website, please get in touch with us immediately.

5.4. We will not be held responsible for any unauthorised access to your sign in details or any unauthorised activity taking place on the Website due to the fact that your sign in details have become known by someone else, unless this is a direct result of our negligence.

6. Acceptable Use of Our Website and Material

6.1. We authorise you to access and make personal non-commercial use of the Website, our Material and any Third Party content we make available on the Website for lawful purposes only and in a manner that does not impinge upon our intellectual property rights or those of third parties.

6.2. Any access or use other than that which is personal non-commercial must expressly be agreed by us in writing and in advance. We do not authorise you to do anything with the Website other than to browse its contents and use the Services we make available to you.

6.3. You must make sure not to do anything that could harm the Website or the computer systems that host it. You must not do anything that restricts or inhibits the use and enjoyment of the Website by other users.

6.4. You are responsible for making sure that the data you submit to the Website is true and accurate, as well as free from viruses and other harmful code.

6.5. The Website contains content which is made available to us by third parties. All information delivered to you in the course of the Services and all intellectual property rights in Third Party content belong to the relevant Third Party or their authorised licensors.

6.6. None of our Material or the Third Party content contained in the Website may be reproduced or redistributed without our prior written permission, except that you may download or print a single copy for your own personal non-commercial use.

7. Warranties and Disclaimers

7.1. We will do our best to provide the Website and the Services with reasonable care and skill and to ensure that the Services are fundamentally as described on the Website and in these Terms and Conditions.

7.2. We take reasonable steps to make sure that the Website and Our Material are free from computer viruses and other harmful computer programs. However, we cannot guarantee this due to the nature of the Internet. You are advised to use appropriate firewall and antivirus software to protect your device and data.

7.3. While we try to make sure that the Websites are functioning correctly, this may not always be achievable. We do not guarantee that the Website or Services will be available all the time or at any specific time. They may be temporarily suspended if our computer systems used to provide the Websites or Services are under repair or maintenance or are otherwise inaccessible.

7.4. We use reasonable skill and care in the sourcing and supply of the information made available to you in connection with the Website or Services. However, in the case of the information we obtain from third party sources, we cannot guarantee that any of that information is correct, accurate, complete, error free or up to date.

7.5. Nothing provided by us on or in connection with the Website or Services is, or shall be considered to be financial, legal or other type of advice. The information we provide is not intended to be relied on by you in making any specific decision or to replace independent professional advice. Any and all information provided by us on or in connection with the Website is for general information purposes only.

7.6. Except for the commitments we expressly make in these Terms and Conditions and any additional commitments arising out of consumer rights granted by law, we do not make any other commitments or warranties about the Website or the Services.

8. Privacy of your Data

8.1. We take your privacy very seriously and we comply with the relevant provisions of UK data protection legislation. We will use any information given to us by you or collected by us during your use of the Website and Services only in compliance with our applicable Privacy Policy.

8.2. Please bear in mind that we may record phone calls you make to our customer services for training, audit and quality purposes.

9. Liability and Limitations

9.1. For more information about your legal rights and how they may be affected by these Terms and Conditions, including this section, we advise you to contact your local Citizens Advice Bureau. However, if you face any issues with this website, we strongly advise you to contact us directly and we will make sure we deal with your difficulties.

9.2. Nothing in these Terms and Conditions excludes or limits our liability in respect of death or personal injury caused by our negligence, our fraud or any other matter regarding which it would be illegal for us to exclude or limit or to attempt to exclude or limit our liability, or our duties or liability under the FMSA.

9.3. We are not responsible to you for losses you suffer due to any events beyond our reasonable control.

9.4. We are not responsible to you for losses you suffer which are not directly caused by our actions or omission.

9.5. Unless we have been negligent, we are not responsible to you for any damage caused to any hardware or software used to access, use or download the Services.

9.6. We are not responsible for any losses you suffer under any contract you have with a Third Party through which your access the Services and any Website is arranged or paid for.

9.7. Except as otherwise stated in these Terms and Conditions, our aggregate liability to you coming out of or in connection with each Service shall not exceed:

(1) £75 or

(2) if you pay a subscription fee for the relevant Service, the then current annual fee for that Service or monthly fee x 12, if that amount is greater than £75.

9.8. Our liability to you shall not include the following business losses that you may incur: loss of business data, lost profits, lost earnings, business interruption or reduction in the value of an asset.

10. Termination of the Services

10.1. If you decide to cancel your subscription for the Services, you may be entitled to receive a refund from us. However, if you have not paid a fee to use onlinefootprint.co.uk Services because you have been offered a free Trial, you will not be eligible to receive any refund or credit.

10.2. If you contact us to cancel the Services provided by email within 14 days of signing up on the site, as per your statutory right, you must send your email to hello@onlinefootprint.co.uk

10.3. It is important to include all of the information we need to identify your subscription and allow us to cancel it:

10.3.1. That you wish to cancel the Service provided by onlinefootprint.co.uk

10.3.2. Your full name.

10.3.3. The email address you are currently receiving emails to.

10.3.4. Once we have received this information we will cancel your subscription.

10.4. If you wish to discuss any aspect of your subscription before cancelling it or if you would like to discuss your cancellation request over the telephone, please call our Customer Services team on the phone number provided at the bottom of this page.

10.5. If you wish to cancel your Services but you are no longer within the statutory timeframe to do so, then you should contact our Customer Services to discuss the cancellation request. Once we have taken your call, we will cancel your Services from the end of the month we speak to you.

10.6. We may cancel your subscription to the onlinefootprint.co.uk services by giving you notice, provided that such termination will not take effect until the end of the current membership month.

10.7. If your monthly subscription has been cancelled previously, by you or by onlinefootprint.co.uk, and you re-subscribe to another or the same onlinefootprint.co.uk Service, you will pay the fee applicable to the Services provided at the time of re-subscription.

10.8. If your subscription has ended we may contact you to invite you to re-register for the same or different onlinefootprint.co.uk. Any such invitation gives you the opportunity to opt out of being contacted by us again.

11. Complaints

11.1. We always aim to provide the best possible service, but in the unlikely event that you are dissatisfied with any of our Services or have experienced technical issues that we were unable to solve, you may be entitled to receive a refund. Please contact our customer services team for further information using the contact details you can find at the bottom of this page.

12. Changes to the Terms and Conditions

12.1. Sometimes, due to changes to the Website or Services, changes in the law or our arrangements with third parties, we may have to make changes to these Terms and Conditions.

13. Additional Information

13.1. These Terms and Conditions are a contract between you and us and form the entire agreement between us. No one, except you and us, has any right to enforce these Terms and Conditions by virtue of the Contracts (Right of Third Parties) Act 1999.

13.2. We may in our discretion discontinue or modify the Website or Services at any time. We will endeavour to make sure that any such discontinuation or modification does not materially adversely affect the nature of the Services provided to you by us.

13.3. You may not transfer any or all of the rights granted to you under these Terms and Conditions to any other person.

13.4. Any notices we send to you will be sent to the most recent email address or postal address provided to us by you.

13.5. English law applies to these Terms and Conditions. If any disputes arise between you and us in relation to these Terms and Conditions and you want to take court proceedings, you must do so in the English Courts unless you reside in Scotland, Wales or Northern Ireland, in which case you may do so in the courts of the country where you reside.

13.6. All communication between us will take place in English.

Customer Services:

Phone No.:
0344 736 4360

Email address:

Opening Times:
Monday to Thursday - 9am to 6pm
Friday 9am to 5pm